Client Complaints Procedure

We aim to provide a comprehensive and efficient service to all our clients. If at any time you are unhappy with the service you receive from Sherrards, you should raise the issue by writing to our Practice Manager, giving full details of your concerns.

Written complaints will be acknowledged and if required more detailed information will be requested from you.   A full reply will be sent as soon as the matter has been investigated and our proposals for dealing with your concerns have been agreed upon.  At the very latest you should expect to hear back from us within eight weeks of your initial complaint however, we will endeavour to respond to you well within that timeframe.

If, in the unusual event you are not satisfied with our handling of your complaint or you do not receive a response after eight weeks, there are two options that you have:

If you are not happy with your solicitor’s work, service or the fees you were charged and want to put these right, you should contact the Legal Ombudsman to consider the complaint, or telephone 0300 555 0333.

If your complaint is about a solicitor possibly being dishonest or you have concerns about their behaviour or that of the firm, then this type of issue should be taken up with the Solicitors Regulation Authority or telephone 0370 606 2555.

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