We aim to provide a comprehensive and efficient service to all our clients. If at any time you are unhappy with the service you receive from Sherrards, you should raise the issue by writing to our Practice Manager, giving full details of your concerns.
Written complaints will be acknowledged and if required more detailed information will be requested from you. A full reply will be sent as soon as the matter has been investigated and our proposals for dealing with your concerns have been agreed upon. At the very latest you should expect to hear back from us within eight weeks of your initial complaint however, we will endeavour to respond to you well within that timeframe.
If, in the unusual event you are not satisfied with our handling of your complaint or you do not receive a response after eight weeks, there are two options that you have:
If you are not happy with your solicitor’s work, service or the fees you were charged and want to put these right, you should contact the Legal Ombudsman to consider the complaint, www.legalombudsman.org.uk or telephone 0300 555 0333.
If your complaint is about a solicitor possibly being dishonest or you have concerns about their behaviour or that of the firm, then this type of issue should be taken up with the Solicitors Regulation Authority www.sra.org.uk/problem or telephone 0370 606 2555.
What they say
"We have partnered with Sherrards for some time now and the advice we get from the team is always clear, well positioned and pragmatic. Sherrards take the time to understand our business, and we get a better outcome as a result."
"Sherrards provides "commercially driven and practical" advice and has an "impressive international reach.""
"We have worked with Sherrards for many years across all areas of our business. The team has supported us on a vast range of matters including disciplinaries and reorganisations and the level of support we receive is always first class."
"We have been using Sherrards for employment law advice in the UK for a number of years. Their legal guidance is concise, and they are always prepared to listen and work with us to provide pragmatic solutions. "
"The team at Sherrards comes across as approachable and always gets back to me very promptly."
"Sherrards deliver straightforward seminars with practical and workable advice."
"Clients describe Sherrards as “top-class” and state that “Harry Sherrard and Dan Soanes attract praise for their “brilliant commercial judgment” and “amazing attention to detail"."
"The annual seminars from Sherrards are always informative and engaging, I would highly recommended them."
"With Sherrards, I feel confident and assured about taking a case forward."
"Excellent, entertaining and informative training. A really useful day."
"Thanks to the team at Sherrards for the way our case was conducted, enabling another victory. Dan Soanes was effective, shrewd and dignified and gave excellent support to all of our witnesses throughout the case. "
"The seminars are current, relevant, informative and, excellent!!"